British ManufacturersPLEASE READ CAREFULLY
HeightAdjustableDesks.com is a specialist trading division of Somercourt Ltd, 7 Castle Road, Chelston Business Park, Wellington, Somerset. TA21 9JQ.
Somercourt Ltd’s Terms and Conditions as below, apply in all circumstances including all payments and assignments.
DO OUR PRICES INCLUDE VAT?
All prices on our website exclude VAT at the current rate of 20%.
Frequently Asked Questions.
How do I contact HeightAdjustableDesks.com?
We can be contacted by email at info@heightadjustabledesks.com or by Telephone 01823 668429
Our normal office hours are 9.00 am to 4.00 pm Monday to Friday.
Damaged Goods
Occasionally you may receive products that have been damaged during delivery or contain a manufacturer’s defect. If this has occurred then contact us immediately on 01823 668429 or e-mail us at info@heightadjustabledesks.com and we will arrange to replace the part as quickly as possible. If necessary we will replace the entire faulty product at no cost to you.
Complaints Procedure
We hope all our customers are delighted with the products they purchase from us. In the unlikely event that you are not happy with the products, or the customer care service received from us, please contact us immediately and we will resolve the issue as speedily as possible.
Disclaimer
Every effort is made to ensure that the information provided on this site is accurate and does not contravene any patents or copyrights. In the rare event that we provide misleading or erroneous data on product specification or price, we will endeavour to rectify any complaints by offering either an alternative product of similar quality or a product of higher value and quality for the same price. We reserve the right to withdraw products without notification and substitution. Our liability is limited to the value of the products provided. E&OE
Payment Methods
We accept payment by bank transfer, Klarna, and debit or credit card. All credit/debit card details can be submitted to us over the telephone. It is our policy to obtain security validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your transaction will be sent to you at the address you have provided.
HEIGHTADJUSTABLEDESKS.COM
FULL TERMS AND CONDITIONS OF SALE FOR ONLINE PURCHASES
ONLINE CHAT
“We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK-based Software Company. Information regarding how the data is processed and stored can be viewed here.
Consumer
THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter “Terms”) govern your use of our website (hereafter “website”). It is vitally important that you read the Terms carefully, as your use of the website will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the website (hereafter “services”). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the website (s) or the services provided by the Company through its website (s).
This website is owned by HeightAdjustableDesks.com, a trading name of Somercourt Limited (hereafter “Company”), a company registered in England and Wales (company number 2825886), whose registered office is at 7A Castle Rd, Chelston Business Park, Wellington, Somerset, 237, TA21 9JQ. Our VAT registration number is 634386330.
ORDERING GOODS AND SERVICES FROM US
Individuals: These terms of sale apply to all goods and services supplied by HeightAdjustableDesks.com a Trading Style of Somercourt Ltd via http://www.heightadjustabledesks.com. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Description and price of goods and services
We have taken care to describe and show items and services as accurately as possible. Despite this, slight variations in item specifications and services may occur. We provide you with product and service information on www.heightadjustabledesks.com. If there is anything which you do not understand, or if you wish to obtain further information, please contact our customer services team on 01823 668429.
Product images are for illustrative purposes only and are designed to assist in the process of understanding the general appearance of our products. Although we have made every effort to display shapes and colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any overpayment made by you (as applicable). We reserve the right to alter all product and service pricing without notice.
All prices exclude VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage, insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
Placing an order
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products and services you have ordered.
The contract is subject to your right of cancellation (see below).
Any order placed by you for goods and services advertised on our website is an offer by you to purchase the goods and services selected in your order. No contract exists between you and us for the provision of services and sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we activate a service, despatch the order or send you confirmation by email even if your payment has been processed immediately.
We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
(f) services or information ordered by you are not available;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase services and goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. The use of our website may be prohibited by certain national laws. We make no representation and accept no liability in respect of the use of the services you purchase.
Payment
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery, or commencement of service unless we have agreed and set up a trade account. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.
Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.
To ensure that your credit, or debit card is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks, we may ask for additional information or documentation to help support the data you supplied.
Delivery
We will deliver the goods ordered by you as soon as possible to the address provided, but in any event within 30 working days of your order. However, we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.
Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 24 hours of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 working days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 31 working days from the date on which you ordered the goods.
Returns
If you are unhappy with the product and want to return it after the 14 day cooling off period there will be a 10% restocking charge. The cost of returning products that are not faulty is the customer’s responsibility.
If the product has been used there will be a charge of up to 50% of the purchase price.
Refund Policy
If you are eligible for a refund, we will refund you using the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
Faulty or Damaged Product
Please note that any products returned to us that you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.
If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.
Product Warranties & Guarantees
We guarantee our products for a minimum of 1 year from the date of purchase. All guarantees are parts only ( no labour or carriage cost guarantee ) and require the goods to be returned to our registered address for inspection and evaluation. We will in good faith wherever possible attempt to repair the product but if this is not possible and the fault has occurred within the product’s guarantee period. We will replace the faulty product or product components at no cost to you.
LICENCE AND COPYRIGHT
The Company website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the website is copyrighted as a collective work under UK and International copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of the Company and the copyright owner. Elements of the website are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.
You are permitted to print and download extracts from this website for your own private use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from the accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appears in all copies.
Please read before proceeding with your purchase
Privacy & Your Purchase
At Somercourt Limited, trading as HeightAdjustableDesks.com, we are committed to protecting your identity and privacy when purchasing products from our company.
We fully support all measures to protect your privacy from any form of misuse or misappropriation.
With this in Mind
We offer you the ability to OPT IN by giving us your explicit permission to store your personal details to fulfil your order or transaction.
Should you decide to not OPT-IN, then please feel free to Call us or Write to us with your instructions.
Our Website Server is fully encrypted and secure.
Our Computer Hard Drives are password-protected, secure and regularly backed up.
We only use your personal data for the efficient fulfilment of your order.
We do not request any more information than is needed to complete your order.
We do not store your details on any marketing or third-party database.
We do not use or sell your data to third parties for any marketing purposes.
We do not and never will send unsolicited e-mails or make unsolicited sales calls.
We are happy to take your order by phone or by letter
We do not retain any of your payment details at any time.
We will ask for your permission to use your data at all stages of the purchasing process.
All online form submission data relating to your specific order is destroyed within one month of the satisfactory completion of your order.
We will retain paper copies of your sales invoice, to help us in the event of any enquiries relating to warranty or product information.
We are happy to provide you with details of any information that we retain about your transactions with us
What are cookies?
Like most websites, our website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse this website. They are used to remember when your computer or device accesses our website. Cookies are essential for the effective operation of our website and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our website and elsewhere.
Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. We can use cookies to monitor your browsing and purchasing behaviour.
What are cookies used for?
For technical purposes essential to the effective operation of our websites, particularly with online transactions and site navigation.